One of the things that makes the franchise community so special is that people are always ready and willing to help in any way possible. Within days of COVID-19 becoming a health and economic...
Two-Way Communication: Making Sure Employees and Franchisees Are Heard During the COVID-19 Crisis
March 19, 2020
In the past week or so, all of us have been working around the clock to figure out how to navigate the uncharted waters of COVID-19 to keep employees, customers and our families safe. This is...
While working with over 1,100 franchise systems over the past 15 years, we have seen the gamut in franchisee feedback at Franchise Business Review. Your franchisees are unhappy or disengaged if...
A Behind the Scenes Look at the Franchising@WORK Awards
Last year, Franchise Business Review launched the Franchising@WORK study - a survey of corporate franchise employees designed to measure...
By John Francis, Next Level Franchise, and Eric Stites, CEO and Managing Director, Franchise Business Review
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If your brand is like most, you probably rely on a few vocal franchisees to keep your finger on the pulse of your system. But how do you know what your other
In most companies, employees have an annual performance review. When done properly, it creates a powerful feedback loop and an opportunity for positive change--for both the employee and manager.
Perhaps no other franchising sector is as competitive and battle-tested as food. Every year, we release our annual report on the top food franchises based on franchisee satisfaction. The brands in...